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Frequently Asked Questions

To place an order on the Jinius website, simply add your desired products to your cart. You can either click “Continue Shopping” to add more products or select “Proceed to Checkout” to continue with your purchase. At checkout, you’ll be asked to log in using your mobile number, followed by a One-Time Password (OTP) sent to your registered phone number. Once logged in, enter your details, including your First Name, Last Name, Email Address, Phone Number, and Shipping Address. During checkout, you can also apply any valid promotional or discount code available on the website during special sales, festive offers, or cultural occasions. After reviewing your order, select your preferred online payment method and complete the payment. Your order will then be carefully packaged and shipped to the provided address, generally within 3–5 days, although delivery time may vary depending on your location, area code, distance, and courier service.
After an order is placed on the Jinius Collection website, the customer will receive updates via WhatsApp regarding the product's status including the order bill / invoice, confirmation of shipment and an option to track the package and updates will be provided up until the moment the product is shipped successfully

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